1. Payment:

All prices quoted are in pounds sterling. Items will not be dispatched until payment is received.

2. Shipping:

Carriage is undertaken by UK Royal Mail to all destinations. Proof of postage is obtained at time of posting. If you are resident overseas please e-mail for an international shipping quote. Customers are responsible for any duties or taxes that may be incurred at entry point of the destination country.

3. Delivery:

Please add a message to your order if you have any particular requirements regarding delivery. We aim to dispatch your order as soon as possible, but please allow 7-14 days for your item to reach you (UK). Delivery overseas may take longer.

4. Returns:

We hope you will be happy with your purchase; however, we will exchange or refund any item provided it is returned in its original condition and packaging within 14 days of receipt. Please e-mail with all details of return and please note proof of postage is imperative at this stage as we cannot be held responsible for any loss or damage during transit. Goods which are returned to us but are lost in shipping remain your responsibility.

5. Products and their Care:

All products are handmade in the United Kingdom. Laundering instructions are provided on all washable items; please follow given instructions and bear in mind that some small amount of shrinkage may occur on new natural fabrics. Please be aware that embroidery can be very delicate and fragile, so great care must be taken to keep products and their embellishments intact.

6. Confidentiality:

Customer's contact details are held by us only to inform you of special events, offers and news from claireabaker.co.uk. We DO NOT pass on any details of any of our customers ever.

7. Copyright:

Copyright of all products and images are held by Rosebud Casson and should not be reproduced without prior consent.

8. Disclaimer:

All products are handmade therefore may differ slightly from the illustrations though every care has been taken to ensure that the descriptions and specifications are correct. Colours are as accurate as possible but please take into consideration slight differences in computer monitors.

9. Legal Construction:

These terms shall, in all respects be construed and operate as an English contract and in conformity with English Law. This contract is considered to be made in Hartlepool, UK and is between Rosebud Casson and the purchaser.